Returns and Refund Policy
Return & Refund Policy
Last Updated: October 7 2026
At Boutique Harper Vancouver, customer satisfaction is important to us. This Return & Refund Policy explains how returns, refunds, replacements, and order cancellations are handled.
By placing an order through our website, you agree to this Return & Refund Policy.
1. Return Period
Customers may request a return within 30 days after receiving their order.
The return period begins on the date the shipping carrier confirms delivery.
2. Return Authorization
Before returning any product, please contact us using the contact information provided on this website.
Please include:
- Order number
- Full name
- Email address used for the order
- Reason for the return
- Photos if the product is damaged, defective, or incorrect
Returns sent without prior authorization may not be accepted.
3. Return Eligibility
Products may be eligible for return if they meet the requirements of this policy.
Depending on the type of product sold, items may be eligible if:
- They are unused and in their original condition.
- They are returned in their original packaging where possible.
- They arrived damaged or defective.
- The incorrect item was received.
Certain products may not be eligible for return due to hygiene, safety, customization, or other legal restrictions. These exclusions will be stated where applicable.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Photos of the product
- Photos of the packaging
- Shipping label (if available)
After reviewing your request, we may offer one of the following:
- Replacement
- Store credit
- Partial refund
- Full refund
The resolution offered will depend on the circumstances.
5. Return Shipping Costs
Unless otherwise required by law, customers are responsible for return shipping costs.
We may cover return shipping costs if:
- An incorrect product was delivered.
- The product arrived damaged.
- The product arrived defective.
- The return is the result of our error.
We recommend using a tracked shipping service for all returns.
6. Refund Processing
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method whenever possible.
Refund processing times vary depending on your payment provider and may take up to 14 business days.
7. Order Cancellations
Orders may only be cancelled before they have entered processing or fulfillment.
Submitting a cancellation request does not guarantee cancellation.
A cancellation is only confirmed once you receive written confirmation from us.
8. Delivered Orders
An order is considered delivered once the shipping carrier confirms delivery to the address provided during checkout.
If your tracking indicates delivery but you cannot locate your package, we recommend checking:
- Household members
- Neighbors
- Building management
- Reception desk or mailroom
- Parcel lockers
- Your local shipping carrier
9. Chargebacks & Payment Disputes
We encourage customers to contact us before initiating a chargeback or payment dispute.
Opening a dispute may delay the resolution process while the payment provider investigates the claim.
Where necessary, we may provide supporting information including:
- Tracking information
- Delivery confirmation
- Customer communications
- Order records
- Website policy acceptance records
10. Abuse of This Policy
We reserve the right to refuse returns, refunds, replacements, or future purchases where there is evidence of:
- Fraud
- Chargeback abuse
- False or misleading claims
- Excessive return activity
- Abuse of promotions or discounts
- Misuse of this Return & Refund Policy
Each case will be reviewed individually.
11. Contact Information
If you have any questions regarding returns, refunds, cancellations, or replacements, please contact us.
Company: Boutique Harper Vancouver Website: boutique-harpervancouver.com Email: info@boutique-harpervancouver.com